About Vastrelia

What does Vastrelia offer?

Vastrelia presents thoughtfully crafted ethnic wear, and refined traditional ensembles, designed to blend timeless elegance with everyday comfort.

Are Vastrelia products authentic?

Yes. Every Vastrelia piece is 100% original and undergoes careful quality inspection before dispatch.

Shipping & Delivery

Do you ship across India?

Yes. Vastrelia offers pan-India delivery.

How long does delivery take?

Orders are typically delivered within 5–8 working days, depending on the delivery location and courier service.

How can I track my order?

Once your order is shipped, tracking details will be shared via the contact information provided during checkout.

Product Details & Care

Will the product color match the images shown?

We strive to display accurate colors. However, slight variations may occur due to lighting and screen settings.

How do I choose the right size?

A detailed size chart is provided on each product page to help you select the perfect fit.

How should I care for my Vastrelia garments?

To preserve the elegance and longevity of your outfit, we recommend:

  • Gentle hand wash or dry clean (as specified)
  • Washing separately for the first wash
  • Avoiding direct sunlight while drying
  • Using low heat while ironing

Care instructions may vary by product and are mentioned on the product page.

Ordering & Payments

How do I place an order?

Orders can be placed seamlessly through our official website by selecting your desired style and completing checkout.

What payment methods are accepted?

We accept secure online payments, including credit cards, debit cards, UPI, net banking, and Cash on Delivery (COD) on eligible orders and locations.

Is my payment information secure?

Absolutely. All transactions are processed through encrypted and trusted payment gateways, ensuring complete security.

Cancellations, Returns & Exchanges

Can I cancel my order?

Orders may be cancelled before dispatch. Once shipped, cancellations cannot be guaranteed.

What is your return or exchange policy?
  1. Returns or exchanges are accepted only in the rare case of damaged or incorrect items.
  2. Requests must be raised within 24 hours of delivery, and verification may require an unboxing video.
What should I do if my order arrives damaged?

Please contact our customer support team within 24 hours of receiving the order, along with clear images or an unboxing video. Our team will assist you promptly.

Customer Support & Privacy

How can I contact customer support?

Our customer support team can be reached through the Contact Us section on our website. We aim to respond within 24 hours.

Is my personal information protected?

Yes. Your privacy is important to us. All personal information is kept confidential and securely protected.